Voice User Guide

Online Settings: Web User Portal

The Web User Portal is your Voice overview dashboard - accessible via your web browser. It allows for easy access and management of features, including Voicemail, Call Forwarding, and Call History. To access the portal, follow the steps below:

  1. From your Web Browser, open
  2. Log in using the details supplied in the Voice Configuration Email we sent you.
  3. Once logged in, you can have access to your User Portal or click on the Apps icon on the top right then click on User Portal app in the Your Apps section.
  4. You will now see the different settings and features available to toggle - presented in different modules on the page.


Voicemails allow for easy voicemail management, with the following options available:

  • Listen to, download or delete messages.
  • View up to 100 messages at once (10 is shown by default).
  • Sort messages by Status, Date, Caller ID, Target Number or Duration.
  • Mark message status as New, Listened or Deleted.
  • Search field for locating particular messages, by number.

Voicemail to Email Notifications

Note:  This option is located in the Settings & Devices section, next to 'Enable Call Forward'.

You can change the email address that voicemail notifications are sent to, or disable this feature, under the My Settings section.

Note: By default, voicemail notifications received to your email address are not deleted from your voicemail box, when the email is trashed. They will continue to exist in your voicemail box until deleted via the Web User Portal or by calling either *97 via your phone (discussed under Feature Codes). You should check your voicemail box periodically, to prevent it from becoming full.

Call Forwarding

Call forwarding is a service that redirects (forwards) all incoming calls to another desired number of your choosing.

  1. In the Settings & Devices section, tick Enable Call Forward.
  2. In the Forward Calls To field that appears, enter your desired number to forward all calls to.
  3. Click Save.

Also Ring My VoIP Device

If this setting is enabled, then calls to the forwarded number will also continue to call your phone simultaneously. This feature could be used if you’re sporadically away from your phone - to ensure calls are never missed.

Keep Caller ID

If this setting is enabled, then calls forwarded to the redirect number will retain the incoming caller ID. This is useful so you can see who is calling even when your number is forwarded. If this feature is disabled, all forwarded calls will appear as your account's caller ID.

Call History

Call History collectively allows you to view all of your recent call records. There are multiple options available, to assist with finding certain call records:

  • Filter records based on a range of days.

  • View up to 100 records at once (10 is shown by default).

  • Sort currently viewed information by Date, Caller ID, Dialed Number or Call Duration.

  • Search field to isolate particular calls, by number.


Dialed Settings: Feature Codes

Feature Codes are shortcuts to toggle settings and access services. They are triggered by dialing the * key, followed by a specific number on your phone.


Feature Code: *97

Initial Voicemail Setup

The first time you access Voicemail from your phone, you'll be guided through the setup of your Greeting and Password.

  • From your VoIP Phone, dial *97
  • Enter your mailbox number and default mailbox password, pressing # after each entry
  • Follow the prompts to enter and re-enter your new password, pressing # after each entry

Note:  Both your mailbox number and default password are included in the Voice Configuration Email we sent you.

You will be prompted to record your new greeting > press any number when finished speaking > you will then have the following options:

  • Press 1 to save once completed
  • Press 2 to listen to your new recording
  • Press 3 to rerecord and try again

Congratulations - your mailbox is now setup and ready for use.

Check Voicemail via your phone

From your VoIP Phone, dial *97 > enter your mailbox number and password:

  • Press 1 to listen to new messages
    • To save a Message, press 1
    • To replay a Message, press 2
    • To delete a Message, press 7
    • To return to the main menu, press 0
  • Press 2 to listen to saved messages

Change Voicemail Settings

Post the initial Voicemail setup, you have the option to make changes to settings when required.

From your VoIP Phone, dial *97 > enter your mailbox number and password

  • Press 5 to access settings > choose from the following options:
  • Press 1 to record your name
  • Press 2 to change your greeting
  • Press 3 to change your password

Call Forwarding

There are four individual feature codes for Call Forwarding that, when dialed, toggle different options:

Enable Call-Forward

Feature Code: *72

This feature code enables the use of Call Forwarding.

  • Dial *72 from your phone
  • Enter the desired number to forward to when prompted, then press #
  • The number you entered will now be read back to you.

Note: You can also prefix *72 before the desired number to enable Call Forwarding – e.g. *72094444444

Disable Call-Forward

Feature Code: *73

This feature code disables any active Call Forwarding.

  • Dial *73 from your phone
  • Ensure you hear the prompt, informing you that call forwarding has been disabled

Toggle Call-Forward

Feature Code: *74

This feature code will either enable or disable Call Forwarding, depending on its current state. If enabling - it also remembers the last number you forwarded to and enables it without asking for a new number.

  • Dial *74 from your phone
  • Currently Enabled:
    • Forwarding will be disabled - and a prompt will be played to confirm.
  • Currently Disabled:
    • Forwarding will be enabled and will forward to the last number you forwarded to - and a prompt will be played to confirm that number.

Note: If Call Forwarding has never been enabled, you’ll be prompted to enter a number.

Update Call-Forward

Feature Code: *56

This feature code updates the call forwarding number. It also updates the currently stored number, for use with the Toggle Call-Forward feature.

  • Dial *56 from your phone
  • Enter the desired number to forward to when prompted, then press #
  • The new number you entered will now be read back to you.

Note: The status of call forwarding will not be changed by this code, so if it is disabled or enabled - it will remain so.


Feature Code: *67

This feature code enables you to hide your outgoing Caller ID when making a call.

Get in touch

If you are still experiencing any difficulty with any of these instructions, give us a call on 0800 477 333 (8AM to 10PM, 7 days a week).