MicroSIP is an open-source portable SIP softphone that supports high-quality VoIP calls via SIP protocol and can be installed on your desktop computer.

Setting up voice (VoIP) on the MicroSIP softphone

1. Firstly, download and install MicroSIP for Windows PC using the default installation instructions:
MicroSIP download
2. Open MicroSIP App.

3. Click on the dropdown arrow on the top right to open the menu.

4. Select Add Account...

5. Enter the SIP configuration details provided in your VoIP welcome email:
  1. Account Name<Name - Extension Number>
  2. SIP Server<SIP realm>
  3. Username: <Your extension number>
  4. Domain<SIP realm>
  5. Login<SIP username>
  6. Password<SIP username>
  7. Display Name<Name - Extension Number>
  8. Transport: <Auto>  (Note: If Auto doesn't work then try using only TCP or UDP)
  9. Select Publish Presence”.
  10. Click Save”.
6. Once the user details have been entered you can then update the default settings.

Open the menu and select "Settings" or press “Ctrl+P” on your keyboard.
7. The following are the recommended settings. However, you can update the settings as per your own requirements.
  1. Make sure"Single Call Mode" is NOT selected
  2. Make sure "Bring to Front on Incoming Call" is selected.
  3. Make sure "Random Popup Position" is NOT selected.
  4. Ring Device is selected as “Default.
  5. Speaker is selected as Default.
  6. Microphone is selected as Default.
  7. Click “Save” to apply the changes.

Add contacts to a list

1. Select the "Contacts" tab and then right-click in the center of the page and select  "Add".
2. On the pop-up screen, add the "Name" and "Number" of the contact.

Select "Presence Subscription".

Click "OK".

Add BLF / short keys

1. Open the "Menu" and select  "Shortcuts" or press “Ctrl+S” on your keyboard.

This  section allows up to 8 Shortcut Keys that can be configured.

Add "Label""Number" & select "Type" as shown in the picture below. ("Type" should be selected as "Call" for audio calling)
Check for "Enable" should be "Selected".
Click "Save".

3. Now you need to restart the MicroSIP application for the changes to take effect.

Open the "Menu" and select  "Exit" or press “Ctrl+Q” on your keyboard to close the MicroSIP app.

4. Once you restart the MicroSIP App the shortcuts will appear as shown in the picture below.

Get in touch

If you are experiencing any difficulty with any of these instructions, give us a call on 0800 477 333 (8AM to 10PM, 7 days a week).