These settings guide you through your Voyager Voice Voicemail

Voyager Voice: Setting up & using your Voicemail

Initial Voicemail Setup

The first time you access Voicemail from your phone, you'll be guided through the setup of your Greeting and Password.

  • From your VoIP Phone, dial *97
  • Enter your mailbox number and default mailbox password, pressing # after each entry
  • Follow the prompts to enter and re-enter your new password, pressing # after each entry

Note: Both your mailbox number and default password are included in the PROV-XXXXX: Voice Configuration Details email we sent you.

You will be prompted to record your new greeting > press any number when finished speaking > you will then have the following options:

  • Press 1 to save once completed
  • Press 2 to listen to your new recording
  • Press 3 to rerecord and try again

Congratulations - your mailbox is now setup and ready for use.

Additional information

Check Voicemail via your phone

From your VoIP Phone, dial *97 > enter your mailbox number and password:

  • Press to listen to new messages
    • To save a Message, press 1
    • To replay a Message, press 2
    • To delete a Message, press 7
    • To return to the main menu, press 0
  • Press 2 to listen to saved messages

Change Voicemail Settings

Post the initial Voicemail setup, you have the option to make changes to settings when required.

  • From your VoIP Phone, dial *97 > enter your mailbox number and password
  • Press 5 to access settings > and choose from the following options:
    • Press 1 to record your name
    • Press 2 to change your greeting
    • Press 3 to change your password

Get in touch

If you are experiencing any difficulty with any of these instructions, give us a call on 0800 477 333 (8AM to 10PM, 7 days a week).