If you already have a router, then you might be able to use it for your naked Voyager internet connection instead of buying or renting a new one from us. This page describes what you need to know about using your own router with Voyager.
Third Party BYO Router Requirements
Before you begin:
- If you also need our Voice services (VoIP), then we can only provide support for our retailed routers. If you have any questions about this, please feel free to send us an email (support@voyager.nz) or give us a call on 0800 4SPEED.
- Different connection technologies like VDSL, Fibre, or Hyperfibre have different technical requirements. Search the internet for your current router, model number and firmware version to find its technical specifications or consult the user manual if you still have it to hand. Then use this spec sheet to ensure your router meets the technical requirements for your new Voyager internet connection.
- If your router was originally provided by another Internet Service Provider, then they may have applied some restrictions that make it difficult for the router to be used elsewhere.
- Whilst we are very familiar with our own Voyager supplied routers, our ability to support 3rd party router is limited and on a best-efforts basis. We recommend choosing the Voyager router for plans up to Fibre 920 if you're not sure, plus we'll pre-configure it for you. Our Voyager standard Router rental is $10 a month or you can purchase it for $199 (inc GST). Click here to submit your rental or purchase request.
- Your router will need to support "VLAN Tagging" for our VDSL & Fibre services (although you can opt to disable it for our Fibre services, we do not recommend this).
Basic requirements for each connection type:
From May 2024 we are making Circuit Based Authentication available on all new Fibre and VDSL connections. We will also progressively be making it available across all existing connections. Once enabled you can choose to configure your router with either PPPoE or IPoE. Your active session will be locked to either PPP or DHCP once authenticated, I.e. both cannot be connected at the same time.
* Click on > to expand the menu
Requirements for ADSL Connections
- ADSL Capable Modem
- IP Acquisition Method / Connection Type: PPPoA
Generic Settings for ADSL Connections
- Encapsulation Protocol: PPPoA
- Connection Type: ATM
- PPP User Name: [user]@dsl.vygr.net or [user]@vygr.net (Note: This can be found in the Broadband Configuration Details email we sent you)
- PPP Password: (Note: This can be found in the Broadband Configuration Details email we sent you)
- Multiplexing: VC-Mux
- VPI: 0
- VCI: 100
- MTU: 1492
- MSS: 1452
Requirements for VDSL Connections
- VDSL Capable Modem
- IP Acquisition Method / Connection Type: PPPoE or DHCP/IPoE
- Connection Type: PTM
- VLAN Tagging Capable
Requirements for Fibre Connections
- Fibre Capable Modem
- IP Acquisition Method / Connection Type: PPPoE or DHCP/IPoE
- Connection Type: Ethernet
- VLAN Tagging capable on the WAN Interface
- Ethernet WAN Port (Gigabit rating recommended)
- Note: Some routers that claim to support Fibre MAX can't actually achieve "Gigabit" (generally 950 Mbps down/450 Mbps up) speeds. We know the Voyager-supplied standard router can, so if in doubt, choose our router!
- If you have requested IPv6 a /56 prefix will be delivered by DHCPv6-PD. Your router will need to support DHCPv6 Client for the WAN
- HyperFibre Capable Modem:
- Minimum of 5Gbps WAN port, preferably 10Gbps WAN port
- LAN ports sufficient to distribute Hyperfibre speeds to an internal network, preferably minimum 2.5Gbps LAN ports
- IP Acquisition Method / Connection Type: PPPoE or DHCP/IPoE - For best performance we recommend IPoE
- Connection Type: Ethernet
- VLAN Tagging capable on the WAN Interface
- Ethernet WAN Port (Multi-Gigabit rating recommended)
- If you have requested IPv6 a /56 prefix will be delivered by DHCPv6-PD, your router will need to support DHCPv6 Client for the WAN
DHCP / IPoE Configuration
Configuration Settings
- IP Acquisition Method / Connection Type: DHCP
- VLAN Tagging (802.1Q): 10 (unless you have opted for Untagged)
- VLAN Priority: (802.1P): 0 (Specify if mentioned)
- MTU: 1500
- MSS: 1460
- Note: You may not be prompted for all values.
PPPoE Configuration
- IP Acquisition Method / Connection Type: PPPoE
- PPP User Name: [user]@vygr.net
- PPP Password: as specified (Note: This username and password can be found in the Broadband Configuration Details email we sent you)
- VLAN Tagging: (802.1Q): 10 (unless you have opted for Untagged)
- VLAN Priority: (802.1P): 0
- MTU: 1492
- MSS: 1452
- Note: You may not be prompted for all values.
Static IPv4 DNS
Primary: 114.23.1.1
Secondary: 114.23.2.2
Static IPv6 DNS
Primary: 2406:1e00:1000::1
Secondary: 2406:1e00:1000::2
Voyager provides static allocations for IPv6 on request.
You'll get assigned two ranges:
- One will be a /56 and can be subnetted and used on your LAN side addressing.
- The second range is a /64 and is used between your router and our Broadband Gateway.
This range will either be used in the SLAAC process or provided as a /128 in DHCPv6 IANA.
Configuration Settings
PPPoE
- IPv6CP: Enabled (Some routers require this to be manually toggled and isn't simply enabled with IPv6)
- WAN Interface Addressing: SLAAC or DHCPv6 IANA (Or link-local only works too)
- LAN Side Addressing: DHCPv6-PD or Statically configured within the assigned range
- DNSv6: Available via SLAAC and DHCPv6
IPoE
- WAN Interface Addressing: DHCPv6 IANA (If this isn't enabled the LAN side range won't be routed)
- LAN Side Addressing: DHCPv6-PD or Statically configured within the assigned range
- DNSv6: Available via SLAAC (Router Advertisement Managed Flag Enabled) and DHCPv6
Please note: We cannot guarantee the full compatibility of any specific third-party router. We recommend referring to the retailer or the manufacturer's support information if you have any concerns.
Get in touch
If you are experiencing any difficulty with any of these instructions, give us a call on 0800 477 333 (8AM to 10PM, 7 days a week).
