Email Configuration Guide: Thunderbird

If you have just installed Thunderbird on your device and now you are wanting to add your first email address, follow these simple steps. If you have already installed and have an existing email already added scroll down to the section about adding an email address.

1. Open Thunderbird, on the welcome page you will be prompted to set up your existing email address.

1.  Enter your name. This will be shown in the from field when you send an email out. It can be your name or business name. 
2.  Enter the email address
3.  And the email address password.

If you clicked Continue, Thunderbird will try to find your mail server settings and try too automatically set up the email address. But if it fails you will have to do this manually. You can also select "Configure manually" as well.

2. From the manually configure page we can now add the new settings.

Incoming server:

1. Protocol: On the incoming server, select IMAP from the protocol drop down menu. We recommend IMAP as then you can add your email address from multiple devices.
2. Hostname: Hostname should be mp.mail.isx.net.nz
3. Port: 993 for IMAP
4. Connection security: Select SSL/TLS from the drop down. It may automatically select once you have added the port number in.
5. Authentication method: Autodect
6. Username: Full email address 

Outgoing Server: 

1. Hostname: mp.mail.isx.net.nz (Same as incoming)
2. Port: 465
3. Connection Security: SSL/TLS
4.  Authentication method: Autodetect
5.  Username: Full email address.

Click on Re-test. This will run a short test on your settings. If all correct you should see the success message at the top of the manual configuration details. See below.

Then click "Done".

You may be prompted to confirm security exception. Check the details and click on "Confirm Security Exception".

Your new email should now be set up on Thunderbird. We recommend you send an email out to another third party address, such as gmail or yahoo mail to test outbound and inbound. Simply reply to your 1st test.

Adding a new email to your Thunderbird.

1. Launch Thunderbird and from the settings menu, which is the small cog icon at the bottom left hand menu, open Account Settings.  At the top of your existing email accounts, there is the button "New Account". Click on that.
   
   
    

2. From the drop-down menu select "Mail Account".
   
   
    

    

3. This will open a popup window where you enter your information such as your name (1) and Email address (2). You can select Continue to let Thunderbird try to connect automatically or use the manual Configuration. We will use the Manual configuration. Click

   

4.  You will be prompted for incoming server settings first. Follow these steps

   1. Protocol: We recommend IMAP as then you can set the email up on multiple devices.

   2. Hostname: mp.mail.isx.net.nz

   3. Port: 993. 

   4. Connection Security: This will automatically select SSL/TLS if port 993 is entered.

   5. Authentication Method: Autdetect

   6. Username: This is your full email address.
      
      

5. You will now be on the outgoing server settings.

   1. Protocol: By default it will select SMTP

   2. Hostname: mp.mail.isx.net.nz (Same as incoming)

   3. Port: 465

   4. Connection Security: Select from the drop-down Menu SSL/TLS

   5. Authentication Method: Autodetect

   6. Username: This is your full email address.
      
      

6. Click on "Test" This will test the current settings for the email. If all settings are correct the "Continue" option is available. You should see a confirmation notification at the top.

7. Once you click on "Continue" you will then be prompted to enter the email address password. Make sure the "Remember password" has been ticked.
   
   

8. After clicking Continue Thunderbird will check for connected services and try to update them as well. If not click Continue again.
   
   

9. If all details are correct, you will see the success message. Then click "Finish"
   
   
   
    

10. IMPORTANT: If not you will see an error message with the reason as to why it didn't connect.  Read the error message carefully as this will give you the reason as to why it didn't connect. E.g. incorrect hostname, could be spelt incorrectly. Or incorrect password. Retry again by entering in the correct password. And so on.

Once connected again do a test send and receive email to a third party email address such as a gmail or hotmail to make sure everything is working correctly.

Get in touch

For any additional help, give us a call on 0800 477 333 (8AM to 10PM, 7 days a week).