This is a 2-way Fax Feature on our Voyager Voice Platform (VVP), that only requires a Fax Number and an Email address. The Fax Number is billed at $10 + GST per month.
Voyager Voice Fax will enable the customer to:
Email to Fax - Sending a Fax (Outbound):
Before you send:
- The Sender's email(s) must be authorized to send outbound messages before sending a fax. If you require addresses to be added to this list, please contact Support.
- You will receive a receipt upon successful sending of an outbound fax. If you receive no receipt, please check your junk/spam folders. If the message is not received on the recipient side, please ask them to check with their mail or fax provider.
To send a fax (outbound), please use the following format in your preferred e-mail client:
Outbound Fax Number @ your VVP SIP Realm.
If you need to send a fax to 01 234 5678
Then use this format: email@example.com
Attach the PDF document to your email message.
The recipient will receive a message from sender: firstname.lastname@example.org.
Fax to Email - Receiving a Fax (Inbound):
Provide the fax number to the party who wishes to send you a fax. Incoming faxes will be delivered to your approved e-mail address(es).
If you wish to modify this, please contact our Support team.
- Please note, the above only applies to Fax to email services and does not apply if you are using a Hardware-based Fax ATA.
If you are still experiencing any difficulty, please talk to us on 0800 477 333 (8AM to 10PM, 7 days a week) or you can email our support team at email@example.com