We're excited to announce that we're making some long-awaited improvements to your Actrix email service to increase its stability and security.
We're also moving you to a new and improved webmail platform that will change the way you experience email.
FAQ
I missed the email, what is happening?
Here is the email we sent regarding the upcoming changes.
Get ready for some exciting news! We're thrilled to announce that we're introducing some long-overdue stability and security improvements to your Actrix email service. Not only that, but you'll also be transferred to a new and improved webmail platform with some great new features to upgrade your email experience.
What's happening?
Over a 3-day window starting from Tuesday 16th of May, we'll be migrating your email and contacts to a new email server and webmail service. Once the migration is complete, you'll have access to the new webmail by logging in with your full email address (e.g. yourname@actrix.co.nz) and usual password. But don't worry, you can still use the old webmail address for a while. However, we encourage you to switch over to the new webmail as soon as possible to take advantage of all the fantastic new improvements.
What's new?
With the new webmail service, you'll experience an updated, faster interface, improved spam protection, and better reliability. You'll also have access to faster search for larger mailboxes and improved message delivery. Plus, you'll have greater control and flexibility with the ability to manage your mailbox rules to automatically move and sort messages, update passwords, set out-of-office replies, and forward emails.
What do you need to do?
Absolutely nothing! We don't expect there to be any interruption to your email service during the migration. All of your contacts, notes, email messages and folders will be transferred to the new webmail, so you can continue to communicate with your email contacts without any hassle.
We're committed to providing you with the best email service possible, which is why we're discontinuing the old MyActrix and Webmail service in the future. So, start using the new webmail service at the earliest convenience and experience the new features.
If you have any questions or concerns about the migration, please click through to our FAQ ( https://voyager.nz/actrixemail) for answers to Frequently Asked Questions or contact us by reply email if you have further questions.
Thank you for your understanding and continued support.
The Voyager Team
Do I need to make any changes to my email settings?
You do not need to make any changes to your email settings in your email client such as outlook and you will be able to login to the new webmail with your existing login details.
When and how can I access the new webmail?
The new webmail will be available to use after we have completed the email migration process. We estimate the new webmail to be available from the 19th of May onwards.
There will be links to the new webmail login from the legacy webmail, with instructions on how to login. The legacy webmail will be available to use for a while, but we encourage you to switch over and begin using the new webmail as soon as possible to take advantage of all the fantastic new improvements.
Will my contacts be impacted?
We will also be migrating your contacts to the new platform.
Will I lose any email?
No email will be lost during the migration process. We will migrate all email, folders, contacts, notes, signatures over to the new email platform. We don't expect there to be any interruption to your email services during or after the migration.
What happens to my Cyberfilter?
The new email service has improved spam protection, and provides an email address whitelist and blacklist feature that you can manage from within the webmail. This means that the Cyberfilter service is no longer required you will not be billed for this service in the future. When we migrate your email to the new platform, we will copy your existing Cyberfilter blacklist over so that any blocked email addresses will continue to be blocked on the new email system
Will I have to change my password?
No, your email password will stay the same as it is now.
Is there a change to my billing?
There will not be any changes to your billing with this upgrade.
Will I have to reconfigure my email application on my Computer, mobile, or tablet? (Outlook, MacMail, Thunderbird, etc)
No, this upgrade will not impact what you have set up on your personal devices.
Do I have to do anything?
At this stage, you will not notice anything. But you will soon have access to the new webmail platform which means you will no longer require our legacy MyActrix platform.
We will provide a user guide that explains how to use the new webmail platform soon.
What about my globe.net.nz email address?
You will be able to use your globe.net.nz email address to send and receive emails as you usually do.
Will all my aliases / custom domain emails keep working?
Yes, any custom domain or alias emails will continue to work as they currently do.
Will the name of my email address stay the same?
Yes, your email name will stay the same.
I have an auto-responder / vacation message enabled on my email. Will I have to set this up again?
No. If you have an auto-responder or vacation message enabled at the time of migration, we will copy this over and ensure it is still enabled. If you need to update it, you can do this via the new webmail.
If you have any other questions regarding this upgrade, you can email us at changes@voyager.nz