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This is a guide on how to manage your Connect softphone app. 

Please check out our installation guide of the Connect app here Connect Softphone Installation Guide if you require assistance in installing the app.

Back to home

 

To log into your app, open the app and input your username and password

 

* Click on > to expand the menu - if you are using a mobile phone or tablet, please view in landscape

 

Connect Desktop Application Overview

 

Connect Softphone - Managing your status

 

Connect Softphone - Check your voicemail

 

Connect Softphone - Add Contact Favourites

 

Connect Softphone/Deskphone Mode

 

Connect Softphone - Making a Call

 

Connect Softphone - Answering a Call

 

Connect Softphone - Transferring a Call

Headset Support

Important note: Please make sure that the firmware is up to date using the software that comes with your headset (if applicable)

TypeSupported FeaturesNotes
Generic BluetoothAnswer Call 
JabraAnswer Call, Mute, End CallYes - as of v.1.82.0
PlantronicsAnswer Call, Mute, End CallRequires the Plantronics Hub software to be installed. Yes - as of v.1.82.0
YealinkAnswer Call, Mute, End CallYes - as of v.1.82.0

When a supported headset is detected, Connect will change the normal the speaker icon on the sidebar to a headset icon.

 

If you require any further assistance, please contact our helpdesk on 0800 477 333 seven days a week 8 am - 10 pm NZST.