Connect Web Client

As well as using the web browser, you can also download an extension of the client which you can pin to your taskbar.

From here you can also manage your phone calls

To do this, in your URL bar there is a download icon. Click this:

Then click Install on the pop up.

Once the extension app is installed, it will automatically open, and you will also have the option to pin this app to your task bar by right clicking the icon on your task bar and selecting "Pin to Taskbar".

To Manage your status:

Click on your icon in the top right and click on the drop down next to your status.

Once your status has changed, anyone in your contacts can see your status.

Set Status Message:

You also have the option to set a status message. This allows your contacts to see a reason as to why you are away.

Click on your profile and click on Set status message.

Click on the tick once you have added your status to save the message.

To check your voicemail:

Option 1: 

Dial *97 from your Dial Pad and click the Call Button. You will then be asked to enter your password and then the # key

Option 2:

Click the Voicemail tab to dial into your voicemail box. You will then be asked to enter your password and then the # key

There are a couple ways you can make a call:

Option 1 - Using the Dial Pad

Once you have logged into your app, ensure you are on the "Calls" tab and you can use the dial pad on the right-hand side to make a call. 

Note: you cannot paste a number into this dial pad, however you can paste a number into the search bar at the top

Option 2 - Through your contacts tab:

Once you have logged into your softphone, click on contacts on the left side of your account and hover over the person you would like to call and click the phone button.

When a call comes in, the call will show up in your app (or web browser).

You have the option to Answer or Decline the call at the bottom.

Once you have answered the call, there will be a few options on managing the call:

1 - Mute yourself so the caller cannot hear you.

2 - Put your call on hold.

3 - Transfer the call to another contact - when you click the transfer button, the caller will be put on hold, and you can transfer them to another contact in your list, or you can dial a number.

4 - Disconnect the call.

What is the difference between a warm transfer and a cold transfer?

Warm / Consult Transfer:

A warm transfer gives you the ability to introduce the caller and provide the context to the person to whom you're transferring the call.

Cold Transfer / Direct transfer:

A cold transfer involves routing a call directly to another person without introducing the caller or providing any background information.

How to transfer a call:

When you click the transfer button, the caller will be put on hold, and you can transfer them to another contact or you can dial a number

Choose from "Consult" or "Direct transfer"

If you have chosen to use the dial pad, once you have dialed the number, click the arrow icon (2) next to the call to route the call

To transfer a call via a contact, press the contacts icon (1) and search for the correct contact and press the call button next to their name (2)

Direct Transfer: Pressing the call button will automatically transfer your call to the person.

Consult Transfer: Once you have spoken to them press the complete button to complete the transfer.

To Retrieve the call (this allows you to pick the call back up after you have pressed the transfer button) Click the "Retrieve" button or click the Green Phone icon

If you are still on the original call:

If you are on the Contacts page: