Connect iOS Mobile Guide

Updating your status enables you to manage your calls effectively and allows others to be informed of your availability. Away statuses are a great way to effectively manage breaks E.g. Lunch, meetings, administrative etc.

To update your status and availability, Tap on your icon in the top right of your screen

From here you can update your status (1), add a personalised status message (2) and enable/disable call waiting (3)

To make a call using the dial pad:

Tap the dial pad button at the bottom of the screen.

Input the number you wish to call and then press CALL.

To make a call using one of the contacts in your list:

Tap on the Contacts tab at the bottom of the screen.

Select the contact you wish to call and press the CALL button

Firstly, we want to make sure that even if we don't have the app open on the screen, that a call will still come in:

1. Open Settings
2. In the Settings app, tap Notifications.
3. Tap the app that you haven't received notifications from.
4. Turn on Allow Notifications then choose how and where you want to receive those.

While you are on your call, tap the Transfer icon

You will then have the option to blind transfer the call or consult (warm transfer) the call to someone else.

You will then see the Dial pad, type the number you want to transfer the call to and tap CALL. Depending on what transfer option you have chosen, the call will then be transferred.

You will also have the option to Return to call.

Search bar:

You can search a contact using the search bar at the top of your screen. Type in the name of the contact and tap search/enter.

Contacts list:

Tap on the Contacts tab at the bottom of your screen.

This will bring up the contacts in a specific group e.g Support.

You can also change the group you're in by tapping the group name and selecting a different group

To check your voicemail, tap the voicemail icon at the bottom of your screen. This will automatically dial into your voicemail box.

Tap the menu icon.

Then tap Settings

Tap the menu icon

Then tap "About"

On this page, you will see all the following information related to the softphone: