Updating your status helps you manage calls effectively and lets others know whether you are available. Away statuses are useful for breaks, lunch, meetings, administration, and other non-call activities.

To update your status and availability, tap your icon in the top right of the screen.

From here you can update your status (1), add a personalised status message (2), and enable or disable call waiting (3).

Using the dial pad

Tap the dial pad button at the bottom of the screen.

Enter the number you want to call, then tap CALL.

Using your contacts

Tap the Contacts tab at the bottom of the screen.

Select the contact you want to call, then tap CALL.

To make sure calls still come through when the app is not open on screen, check your iPhone notification settings:

1. Open Settings.
2. Tap Notifications.
3. Select the Voyager Connect app.
4. Turn on Allow Notifications and choose how you want notifications to appear.

While you are on a call, tap the Transfer icon.

You will then be able to choose either a blind transfer or a consult transfer (warm transfer).

Use the dial pad to enter the number you want to transfer the call to, then tap CALL. The call will transfer based on the option you selected.

You also have the option to return to the original call.

Search bar

Use the search bar at the top of the screen to find a contact. Enter the contact name, then tap search or enter.

Contacts list

Tap the Contacts tab at the bottom of the screen.

This shows contacts within a selected group, such as Support.

You can change groups by tapping the group name and selecting another group.

Tap the voicemail icon at the bottom of the screen. This automatically dials into your voicemail box.

Tap the menu icon.

Then tap Settings.

Tap the menu icon.

Then tap About.

On this page you will see the softphone information and details for the app.