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Voyager Connect Mobile

Welcome to Voyager Android Connect Mobile Softphone

Use Voyager Connect Mobile on Android to make and receive calls, manage your availability, transfer calls, and access important calling features without staying tied to your laptop.

Android setup and user guide

This guide walks you through downloading Voyager Connect Mobile on Android, signing in, and using the key calling features in the app. Follow the steps below to get set up and start using your mobile softphone confidently.

Download the app

Install Voyager Connect Mobile from Google Play, or open the Play Store on your Android device and search for Voyager Connect Mobile.

Voyager Connect Mobile - Google Play

To install the app on your mobile, open Google Play, search for Voyager Connect Mobile, and tap Install.

Log in to the app

Step 1

Open the app on your phone, enter your email address and password, then tap Log in.

Step 2

Select the region as Australia, then tap Log in again.

Tip: Tap the > icon to expand each section. If you are using a mobile phone or tablet, view the article in landscape for a better experience.

Updating your status

The status feature lets you and your contacts see your current availability, for example whether you are available or away in a meeting.

To update your status

Press your icon in the top right-hand corner of the screen.

Tap the down arrow to see more options for your status.

You can then choose the status you want to display.

Adding a personalised status message

You can also include a personalised status message to give more detail about your current situation. For example, if you are working from home today, you can let your colleagues know by updating your status accordingly.

From the Contacts section of the app, you will be able to view your own status and other people’s statuses.

Making a call

To make a call, you can either dial a number using the on-screen dial pad, or copy and paste the number into the grey bar at the top, then press the call icon to start the call.

Once you have copied the number you want to call, you can press the paste button here:

Once the call is initiated, the call screen will look like this:

1 - Call duration

2 - Pause/Hold button

3 - Hang up button

4 - Mute button

5 - Speakerphone button

6 - More call settings, including the numpad, transfers, and starting a new call

Answering a call

Inbound call answering can appear differently depending on your phone state:

If the app is open or your phone is unlocked: an incoming call will appear as a pop-up at the top of your screen.

If your phone is locked: the incoming call will show in full-screen mode.

While you are on a current call, you will see several call options including:

1 - Call duration

2 - Pause/Hold button

3 - Hang up

4 - Mute

5 - Speakerphone

6 - More settings

If you tap More Settings, you will see the following options:

1 - Dialpad

2 - Call statistics

3 - Transfer call

4 - Start new call

5 - Call list

How to transfer a call

During the call, tap the three dots at the bottom of the page to access the call options.

Tap Transfer Call.

Enter the number you want to transfer the call to, then tap the Transfer call button.

To cancel the transfer and return to your current call, tap Return to call.

After the second call is initiated, tap More settings.

Press Attended Transfer to complete the transfer.

Your call will now be transferred.

Transfer a call from the Call Lists feature (optional)

The Call List section will also show current calls in progress.

On your call, tap the three dots to access More Settings, then tap Call Lists.

Please note this will not automatically put your call on hold, so you will need to do that by pressing the Pause button first.

If your current call is already on hold when you enter Call Lists, you will be given the option to resume the call instead.

Tap Transfer Call, enter the number you want to call, and press the call button.

To cancel the transfer and go back, tap Return to call.

Once the second call is initiated, tap More settings again, then press Attended Transfer.

The call will then be transferred.

Connect app settings

To access settings, tap the hamburger icon in the top left-hand corner of the app, then tap Settings.

From here you can access different information and settings including audio settings, call settings, network settings, and advanced settings.

Notification and permission settings

Please note these steps may vary slightly depending on your Android device.

To check notification and permission settings for the app

Open the Settings app on your device. This is not within the Voyager Connect app.

Tap Apps.

Scroll down, find the Voyager Connect app, and tap it to open the settings.

From here you can check both Notifications and Permissions.

Background push notifications

When setting up the application, make sure notifications and the required permissions are enabled so calls can alert you reliably in the background.

Need a hand?

For any additional help, our team is available 8 AM - 10 PM, 7 days a week.

Call 0800 477 333
Keywords: Connect, user guide, voice, softphone

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