eero 6+
The eero 6+ is a WiFi 6 mesh device that supports dual-band 2.4GHz and 5.8GHz frequencies. It has a WiFi throughput rating of AX3000. Each eero router includes two 1Gbps Ethernet ports that can automatically switch between WAN and LAN configurations.
These routers come with enhanced features such as advanced security, content filtering for families, ad blocking, and failover to a mobile hotspot.
Downloading the app:
To complete the initial setup of your router and make changes to your internal network, including Wi-Fi configuration, you will need to use the eero app.
* Click on > to expand the menu - if you are using a mobile phone or tablet, please view in landscape
Open the app
1) Tap Start
2) Following the instructions on your screen, unplug your old router from the ONT and power supply and plug your eero router into the power supply and connect the ethernet cable to one of the ethernet ports on your eero router.
3) After you have turned the router on, the app will start searching for your router.
8) Tap Save Settings
9) Then tap Connect to Wired Internet
10) Once you have completed the set up, you will be prompted to set up a wifi name and password.
Note: You can input the existing wifi details from your old router, this will automatically connect your devices to the new network
Tap Create Network once you have added the wifi name and password
OPTIONAL
You will be given the option to connect to an Amazon account, if you would like to skip this then please tap the Skip button in the top right-hand corner
Open your Eero App
Tap on Settings in the bottom right-hand corner of the screen
Tap on Wi-Fi name and password
From here, you can edit your Wi-Fi name and password.
You will also have the option to share your Wi-Fi network with others via a QR code (1) or sending the details as a text message (2)
How to Setup a Guest Network
1) Open the app
2) Tap on Settings
3) Tap on Guest Network
Using the app to test your speed can give you precise information about your current speeds and help identify any potential issues.
What speeds should I be getting?
Wireless speed expectations:
-Up to 574 Mbps on the 2.4 GHz band
-Up to 2,402 Mbps on the 5 GHz band
1) On the home page on your app tap Internet
2) Tap Run Speed Test
As this is run directly on the router via the mobile app, this will provide more accurate speed test results
Once the speed test has completed you will also see a pop up which provides you an overview of understanding your speed test results
Rebooting or resetting your eero router can be an effective troubleshooting step. We do recommend rebooting your router first before attempting a factory reset.
To Reboot a single eero router via the app:
Tap on the 3 dots in the top right-hand corner of the app and tap Restart
Note: If you restart your gateway eero, it will take your eero network offline.
Rebooting the device via the eero device:
You can also reboot your eero device by pressing the reset button once.
The reset button is found on the bottom of your eero device
Rebooting the entire network (if you have multiple eero Devices)
Rebooting your entire network will restart your entire eero network, which will take your network offline temporarily. If you’d like to reboot your eero network, take the following steps:
iOS:
Open the eero app and tap on the Settings tab.
Scroll down, find and select the “Network Settings” option.
At the bottom of the page, tap “Restart Network,” then tap “Restart Network” again to confirm.
Android:
Open the eero app and tap on the Settings tab
Scroll down, find and select the “Network Settings” option
At top of the page, locate the three dots, tap "Restart Network" again to confirm.
There are two distinct actions you can utilize to factory reset the device by pressing the reset button on an eero: Soft Reset, and Hard Reset.
Soft reset*
A soft reset will clear all network configurations from the eero. This keeps the eero on your network and saves its logs and advanced settings such as IP reservations and port forwarding configurations.
To soft reset your eero:
Hold the reset button until its LED flashes yellow (approximately 7 seconds)
Once it flashes yellow, release it.
The LED will:
Flash white on initial boot up
Flash blue as the eero establishes communication with the cloud, this could take up to two minutes.
Return to solid white and show online in the app when connection is regained.
If after two minutes the LED continues to flash blue or goes red, this may be due to the eero not receiving an internet connection.
If you have an active internet connection, the eero might have been hard reset and will need to be added back to the network via the eero mobile app.
Hard Reset
A hard reset will clear all network configurations, clear all user data and logs, and remove the eero from your network. If the eero has an active internet connection, you can achieve the same results by removing the eero from your network via the eero mobile app.
To hard reset your eero:
Hold the reset button until the LED flashes red (approximately 15 seconds),
Once it flashes red, then release it.
The LED will:
Flash white on initial boot up
Flash blue and stay flashing blue to indicate that the eero is ready to be set up again in the eero mobile app.
The reset button is located on the bottom of the eero Router:
Having trouble?
On the front of your eero, there is a LED status light. When everything is running correctly, your eero's light will be solid white (unless you have turned it off). If your LED is in a different state, including a different color or is blinking/flashing, please check the light indication below to help you with diagnosing problems:
Power - Is the router powered on?
No light indicates that the router is powered off, ensure the power button is pressed on and check the power supply.
A blinking white light indicates that the eero software is starting up / connecting to the internet
Bluetooth - Is the router connecting to the eero App
A blinking blue light indicates that the router is broadcasting Bluetooth
A solid blue light indicates that the eero app is connected to your eero router and is setting it up
Internet - Are you connected to the Internet?
A solid red light indicates that the eero is not connected to the internet
A solid white light indicates that the eero is connected to the internet
Other LED indicators:
Blinking Yellow: Unapproved USB-C power source used - if you are using your own USB-C cable, please use the one that comes with the router
Blinking Green: Multiple eero's detected
If you are experiencing any difficulty with any of these instructions, give us a call on 0800 477 333 (8AM to 10PM, 7 days a week).