Voyager eero for Business Guide

Create multiple network names for different user groups.

How do I set up my Business Network?

1. Tap on the Home tab at the bottom of the eero app. 
2. Navigate to the Business features section of the app and select Multi SSID. 
3. Select Add wifi network. 
4. Select Add business wifi network. 
5. Ensure Enable wifi network is selected. 
6. Enter the wifi network name and password. Note: Your password must be a minimum of 8 characters and must contain special characters. 
7. Select Save.
8. Once you are done adding your business wifi network, select the back button arrow at the top left hand side of the app.
9. You will have the option to add additional wifi networks by selecting the Add wifi network option.  
10. To go back to the discover page, select the Discover tab at the bottom of the eero app. 

Custom login page for guest access with business branding.

How do I set up my Guest Network with Captive Portal?

An open Guest Network with Captive Portal  will be enabled by default after subscribing to eero for Business. 

To edit your Guest Network with Captive Portal logo Settings: 

1. Open the eero app.
2. If you have multiple business networks, select the one you wish to work with. 
3. Ensure Enable guest wifi network and Enable captive portal are toggled on. 
4. Tap Edit captive portal.
5. Select a Session duration.
   • Note: This can be set in increments of 30 minutes, 60 minutes, 90 minutes or a maximum of 24 hours.
6. Tap Captive portal logo.
7. Upload a logo that will be displayed to your visitors on your captive portal.
   • Your logo should be 200x200px minimum resolution, a PNG, JPG, or JPEG file, and 5MB maximum. We recommenced uploading an image with no margins and a transparent background to allow you to easily switch between light and dark mode. 
8. You have the option to Choose File or select an image from your Photo Library. 
9. Browse your Files or Photo Library and select the logo you would like to utilize within our captive portal. 
10. Once your logo has been uploaded, you can remove, replace or view the file. 

If you receive one of the below error messages upon upload of your captive portal logo, check the reason for the upload failure and attempt to upload the logo again: 

1. Unable to upload a logo.
2. File dimension too small. Please select a file with a resolution of at least 200x200px.
3. File too large. Please select a file below 5 MB.

To upload custom terms of use: 

1. Open the eero app.
2. If you have multiple business networks, select the one you wish to work with. 
3. Ensure Enable guest wifi network and Enable captive portal are toggled on. 
4. Tap Edit captive portal.
5. Tap Custom terms of use and enable it
6. Import a terms file from your file library. Please note that only .txt files are supported at this time. 
7. Click save.

Your customers can now enjoy a seamless internet experience for your business. 

How does a Static IP get set up for eero for Business?

This feature is only available to customers that purchase eero for Business with static IP service through select eero ISP partners and can only be used on eero for Business networks. An ISP technician will first install and activate a business network. The primary router/gateway will receive an IP address from the ISP’s DHCP server or configured statically by the ISP technician. After the business network setup is complete, the installer will configure a subnet of static public IP addresses in the eero mobile application. Client devices that need a public IPs will be connected (wired or wirelessly) to the gateway or leaf eeros. Any device that you wish to set up with a public IP will need to be on the Main Network SSID/Segment. You will then manually configure a static public IP address from this subnet on the desired client device.

How do I manually configure a Static IP on my devices?

Once a static subnet has been configured, the eero gateway will take up the first usable IP address in your leased range for itself, and your other usable IP addresses can be statically configured on the client devices (as needed). To locate your available range of static IP addresses, open the eero app and navigate to network settings, then select Public Static IP. You can also reach out to your ISP to get information on what subnet they have set up and ask about available IPs for your devices.  

As an example for a /28 subnet, you will get a total of 16 addresses out of which 14 can be used for clients. The first of the 14 IP addresses will be used by the gateway eero and the rest can be statically configured for client devices on the eero network.

As an example, for a subnet "203.0.113.0/29", you will have a total of 8 addresses (203.0.113.0 - 203.0.113.7) out of which 6 can be used for hosts (203.0.113.1 - 203.0.113.6). The gateway eero will take up the first usable IP address of "203.0.113.1" and the rest of the 5 usable addresses can be used for client devices on the eero network.

To set up a static IP on your client device, you will need to refer to the user manual for that device. When configuring the static IP on your client device, select one of the available addresses from your subnet configuration. As noted above, eero also strongly recommends implementing your own firewall as part of this step.

Advanced analytics

What can I do in eero Insight?

eero Insight allows you to:

• View Network Status
• View eeros on the network.
• View connected device information
• Manage profiles
• View Users
• View Network Analysis Dashboards such as Reboots, Chanel Utilization and Thermal Analysis
• View Network Activity such as Speed Tests and Bandwidth Usage. 
• Setup your multiple wireless SSIDs on your business network (up to 4) 

Upload a logo that will be displayed to your visitors on your captive portal. Your logo should be 200x200px minimum resolution, a PNG, JPG, or JPEG file, and 5MB maximum.

How to upload your own Captive Portal logo or terms from the app.

1. Open the Eero app.
2. If you have multiple business networks, select the one you wish to work with. 
3. Ensure Enable guest wifi network and Enable captive portal are toggled on. 
4. Tap Edit captive portal.
5. Select a Session duration.
6. Note: This can be set in increments of 30 minutes, 60 minutes, 90 minutes or a maximum of 24 hours.
7. Tap Captive portal logo.
8. Upload a logo that will be displayed to your visitors on your captive portal.
9. Your logo should be 200x200px minimum resolution, a PNG, JPG, or JPEG file, and 5MB maximum. We recommenced uploading an image with no margins and a transparent background to allow you to easily switch between light and dark mode. 
10. You have the option to Choose File or select an image from your Photo Library. 
11. Browse your Files or Photo Library and select the logo you would like to utilize within our captive portal. 
12. Once your logo has been uploaded, you can remove, replace or view the file. 

To upload custom terms of use: 

1. Open the Eero app.
2. If you have multiple business networks, select the one you wish to work with. 
3. Ensure Enable guest wifi network and Enable captive portal are toggled on. 
4. Tap Edit captive portal.
5. Tap Custom terms of use and enable it
6. Import a terms file from your file library. Please note that only .txt files are supported at this time. 
7. Click save.

How to upload your own Captive Portal from the web.

1. Navigate to insight.eero.com in your favorite web browser.
2. Sign in with the email linked to your eero for Business account.
3. If you use an amazon linked login method, please refer to the mobile app instructions above.
4. If you have multiple networks, select the one you wish to work with.
5. Scroll down to ‘Business Settings’
6. You can also click on it in the left hand navigation menu.
7. Click on “edit” in the Captive Portal section
8. Click on “Click to Upload” under logo
9. You may also upload a custom ToS by clicking the box next to ‘Upload Custom ToS’

Eero offers several diagnostic tools to help you identify problems. These tools are built into the Eero app. Open the app and navigate to the "Help" section.

• Network speed tests
• Connection quality assessments
• Device connectivity checks
• Signal strength measurements

• Place eero units in central, elevated locations
• Avoid interference from microwaves, baby monitors
• Keep eeros away from metal objects and thick walls
• Regularly update firmware and app versions

• Regularly update business network passwords
• Monitor guest network usage
• Review connected device lists monthly
• Enable advanced security features for business networks

• Set appropriate bandwidth limits for different user groups
• Configure captive portal with clear usage policies
• Monitor historical data for usage patterns
• Plan for network expansion based on growth needs