Voyager Huawei DG8245V Guide

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First time setup guide - Click here if you have just received a new router from us

These instructions guide you through how to se up your Voyager branded Huawei DG8245V router for either ADSL/VDSL or Fibre.

Before you begin

When connecting your router to Voyager broadband for the first time, it will need around five minutes to start up and automatically download all its important settings. Please ensure you leave it powered on and let it complete this process
You’ll need your broadband connection to be fully provisioned and working – check your email for a “PROV-xxxxx: Your service should now be active!” email.

CONNECTING TO ADSL OR VDSL

1: Plug one end of the grey DSL/Phone cable into the grey DSL port on the router. Plug the other end into your DSL/phone wall jack. [Optional] Plug one end of the Yellow Network/Ethernet cable to any of the Yellow LAN ports on the router. Plug the other end to your Laptop, Desktop or other wired device.

2: [Voice Plan Only] Plug one end of another DSL/Phone cable to the Phone 1 port on the router. Plug the other end to your existing phone handset.

3: Plug the power supply into a power point on the wall and the power cable into the router’s power supply port. Press the On/Off button, located on the side of the router, and wait 5 minutes before attempting to connect

WIFI INFO

4: Your default Wireless Network Name (SSID) for 2.4Ghz WIFI, and SSID(5G) for 5Ghz WIFI can be found on the underside of your router, along with your WIFI Password (WLAN Key).

CONNECTING TO FIBRE

1: Plug one end of the Blue Network/Ethernet cable into the LAN1/GE1 (or LAN2/GE2 if advised) port on the Fibre ONT. Plug the other end into the Blue WAN port on the router. [Optional] Plug one end of the Yellow Network/Ethernet cable to any of the Yellow LAN ports on the router. Plug the other end to your Laptop, Desktop or other wired device.

2: [Voice Plan Only] Plug one end of another DSL/Phone cable to the Phone 1 port on the router. Plug the other end to your existing phone handset.

3: Plug the power supply into a power point on the wall and the power cable into the router’s power supply port. Press the On/Off button, located on the side of the router, and wait 5 minutes before attempting to connect.

WIFI INFO

4: Your default Wireless Network Name (SSID) for 2.4Ghz WIFI, and SSID(5G) for 5Ghz WIFI can be found on the underside of your router, along with your WIFI Password (WLAN Key).

Access the user interface - How do I access the router's settings?

Having trouble?

The router's lights can help you with diagnosing problems:

Power - Is the router powered on?

Steady green light indicates the router is powered on.
If this light is off, ensure the power button is pressed on and check the power supply.
If you still have no luck, try testing another wall power socket.

DSL - Is the router connecting to ADSL or VDSL? - only check this light if you have signed up for ADSL or VDSL

Steady green light indicates your Voyager ADSL or VDSL connection is activated.
Blinking indicates it's attempting to activate.
If this light is not solid after about 10 minutes, ensure the cables are connected correctly to the right ports.
Test some spare cables if possible.
Try testing another wall jack point if you have some.

Internet - Is the router logging into Voyager?

Steady green light indicates the router has logged into the broadband service with your Voyager username and password.
Fast blinking indicates data is being transmitted.
If the light is blinking at a slow constant rate, check the broadband configuration on the router.

WAN - Is the router connecting to Fibre (UFB)? - only check this light if you have signed up for Fibre (UFB)

Steady green light indicates your Voyager Fibre (UFB) connection is activated.
Blinking indicates it's attempting to activate.
If this light is not solid after about 10 minutes, ensure the cables are connected correctly to the right ports.
Test some spare cables if possible.

WLAN - Is the WiFi (wireless) switched on?

Steady green light indicates WiFi is activated. Fast blinking indicates data is being transmitted.
If this light is off, then press the WLAN button on the side of the router to switch it back on.

VoIP - Is the phone service working?

Steady green light indicates Voice (Phone) service is online. Blinking indicates the service is in use.
If this light is off, then check the VoIP configuration on the router.

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Factory reset - How do I reset the router and reapply the original Voyager settings?

If you are experiencing any difficulty with any of these instructions, give us a call on 0800 477 333 (8AM to 10PM, 7 days a week).

Keywords: Setup, Huawei, DG8245V, Router, ADSL, VDSL, Fibre, UFB, factory reset

Having trouble?

The router's lights can help you with diagnosing problems:

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