Views:

 

Rich text editor

* Click on > to expand the menu - if you are using a mobile phone or tablet, please view in landscape

 

First time setup guide - Click here if you have just received a new router from us

 

Access the user interface - How do I access the router's settings?

 

Having trouble?

The router's lights can help you with diagnosing problems:

Power - Is the router powered on?

  • Steady green light indicates the router is powered on.
  • If this light is off, ensure the power button is pressed on and check the power supply.
  • If you still have no luck, try testing another wall power socket.

DSL - Is the router connecting to ADSL or VDSL? - only check this light if you have signed up for ADSL or VDSL

  • Steady green light indicates your Voyager ADSL or VDSL connection is activated.
  • Blinking indicates it's attempting to activate.
  • If this light is not solid after about 10 minutes, ensure the cables are connected correctly to the right ports.
  • Test some spare cables if possible.
  • Try testing another wall jack point if you have some.

Internet - Is the router logging into Voyager?

  • Steady green light indicates the router has logged into the broadband service with your Voyager username and password.
  • Fast blinking indicates data is being transmitted.
  • If the light is blinking at a slow constant rate, check the broadband configuration on the router.

WAN - Is the router connecting to Fibre (UFB)? - only check this light if you have signed up for Fibre (UFB)

  • Steady green light indicates your Voyager Fibre (UFB) connection is activated.
  • Blinking indicates it's attempting to activate.
  • If this light is not solid after about 10 minutes, ensure the cables are connected correctly to the right ports.
  • Test some spare cables if possible.

WLAN - Is the WiFi (wireless) switched on?

  • Steady green light indicates WiFi is activated. Fast blinking indicates data is being transmitted.
  • If this light is off, then press the WLAN button on the side of the router to switch it back on.

VoIP - Is the phone service working?

  • Steady green light indicates Voice (Phone) service is online. Blinking indicates the service is in use.
  • If this light is off, then check the VoIP configuration on the router. 

* Click on > to expand the menu - if you are using a mobile phone or tablet, please view in landscape

 

Factory reset - How do I reset the router and reapply the original Voyager settings?

If you are experiencing any difficulty with any of these instructions, give us a call on 0800 477 333 (8AM to 10PM, 7 days a week).