* Click on > to expand the menu - if you are using a mobile phone or tablet, please view in landscape
First time setup guide - Click here if you have just received a new router from us
Before you begin
- When connecting your router to Voyager broadband for the first time, it will need around 5 minutes to start up and automatically download all its important settings. Please ensure you leave it powered on and let it complete this process
- You’ll need your broadband connection to be fully provisioned and working – check your email for a “PROV-xxxxx: Your service should now be active!” email.
Connecting to ADSL or VDSL
1 - Plug one end of the grey DSL/Phone cable into the grey DSL port on the router. Plug the other end into your DSL/phone wall jack
2 - [Optional] Plug one end of the Yellow Network/Ethernet cable to any of the Yellow LAN ports on the router. Plug the other end to your Laptop, Desktop or other wired device.
3 - [Voice Plan Only] Plug one end of another DSL/Phone cable to the Phone 1 port on the router. Plug the other end to your existing phone handset.
4 - Plug the power supply into a power point on the wall and the power cable into the router’s power supply port. Press the On/Off button, located on the side of the router, and wait 5 minutes before attempting to connect
WIFI INFO
5 - WIFI INFO Your default Wireless Network Name (SSID) for 2.4Ghz WIFI, and SSID(5G) for 5Ghz WIFI can be found on the back of your router, along with your WIFI Password (WLAN Key).
Connecting to Fibre
1 - Plug one end of the Blue Network/Ethernet cable into the LAN1/GE1 (or LAN2/GE2 if advised) port on the Fibre ONT. Plug the other end into the Blue WAN port on the router.
2 - [Optional] Plug one end of the Yellow Network/Ethernet cable to any of the Yellow LAN ports on the router. Plug the other end to your Laptop, Desktop or other wired device.
3 - [Voice Plan Only] Plug one end of another DSL/Phone cable to the Phone 1 port on the router. Plug the other end to your existing phone handset.
4 - Plug the power supply into a power point on the wall and the power cable into the router’s power supply port. Press the On/Off button, located on the side of the router, and wait 5 minutes before attempting to connect.
WIFI INFO
5 - WIFI INFO Your default Wireless Network Name (SSID) for 2.4Ghz WIFI, and SSID(5G) for 5Ghz WIFI can be found on the back of your router, along with your WIFI Password (WLAN Key).
Access the user interface - How do I access the router's settings?
Before you begin:
- The router's configuration can be modified through this user interface. We dot not recommend editing the router settings without consulting us first if you are not familiar with its functionality.
- You will need to be connected to the modem's WiFi or have a computer with an Ethernet cable plugged into one of the four yellow “LAN” ports on the back of the router.
1. Logon to the Huawei HG659 Web Interface using your web browser:
- URL - http://192.168.1.1
2. Enter the administration username and password for your router to login:
- Default user name is: !!Huawei
- Default password is: @HuaweiHgw
Connecting to WiFi (wireless) - Need to connect a device to the router's wifi?
Once you have powered on your router for a few minutes, WiFi should enable automatically. This will be indicated by the 'WLAN' light on the front of the router being solid Green or blinking.
If this light is off, then press the WLAN button on the side of the router to switch it back on..
1. WiFi information can be located on the back of the Huawei HG659 router ❶
2. Because the router supports dual-band WiFi, there are 2 SSIDs (WiFi network name) displayed here. The top one is for the 2.4Ghz Signal, and the second one is the 5Ghz signal.
3. To connect your devices (Computer, Mobile, Tablet, etc) to the Huawei HG659 WiFi, search for the SSIDs ❷ labelled on the back of the router.
4. Enter and submit the 'WLAN Key' ❸ labelled on the back of the router.
5. Your device should then connect to the router's WiFi, if you have any issues please review if the WLAN Key is correct and try again.
6. If your device supports dual-Band connectivity we recommend connecting to both the 2.4Ghz and 5Ghz signals.
Connecting your phone to VoIP - Need to set up your telephone?
Use the Grey RJ11 to RJ11 cable included with the Huawei Hg659 modem packaging to connect your phone handset to the Phone1 port on the back of the modem:
Having trouble?
The router's lights can help you with diagnosing problems:
A - Power - Is the router powered on?
B - WAN - Is the router connecting to broadband?
C - Internet - Is the router logging into Voyager?
D - WLAN - Is the WiFi (wireless) switched on?
E - VoIP - Is the phone service working?
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Configuration Guides
Before you begin:
- The following steps are for the Voyager retailed Huawei HG659 router. If you have a Huawei HG659 router from another internet service provider, the setup process may be different.
- You'll need your Voyager username (@vygr.net or @dsl.vygr.net) and password which can be located on the email we had sent to you earlier with the subject "PROV-xxxxx: Broadband Configuration Details"
- You will need to be connected to the modem's WiFi or (recommended) have a computer with an Ethernet cable plugged into one of the four yellow “LAN” ports on the back of the router.
* Click on > to expand the menu - if you are using a mobile phone or tablet, please view in landscape
ADSL
1. Logon to the Huawei HG659 Web Interface using your web browser:
- URL - http://192.168.1.1
2. Enter the administration username and password for your router to login:
- Default user name is: !!Huawei
- Default password is: @HuaweiHgw
3. From the top menu → Click 'Internet'
4. Click 'Internet Settings' from the left side menu
5. Click the edit button under 'VOYAGER_ADSL'
6. Ensure the following settings match your router's profile:
- Your Voyager username (@vygr.net or @dsl.vygr.net) and password can be located on the email we had sent to you earlier with the subject "PROV-xxxxx: Broadband Configuration Details"
7. If you made any changes Click 'Save'
Click here for a screenshot
Basic Information
- Enable Connection: Ticked
- Name: This can be any value (Default is: VOYAGER_ADSL)
- Service Type:
Internet - Ticked
TR069 - Ticked
Voice - Ticked - Connection Type: IP routing (PPP)
- MRU: 1492
- MSS: 1452
- NAT Type: NAPT
Link Information
- DSL mode: ALL
- VPI/VCI: 0 / 100
- Link Mode: PPPoA
- Service Type: UBR without PCR
- Encapsulation Mode: VCMUX
- Enable VLAN: Un-ticked
PPP information
- PPP Authentication mode: Auto
- PPP Trigger Mode: Always online
- Internet Account: [user]@dsl.vygr.net or [user]@vygr.net
(NOTE: [user] is your unique user name and can be found in the Build Doc) - Internet Password: (Your Account password can be found in the Build Doc)
IP Information
- IP Protocol Version: IPv4
- Static DNS: Ticked
- IPv4 primary DNS server: 114.23.1.1
- IPv4 secondary DNS server: 114.23.2.2
8. When successful you will see 'IPv4 status' change to 'Connected' (The 'Internet' light on the front of the router will also be stable Green or blinking fast)
VDSL
1. Logon to the Huawei HG659 Web Interface using your web browser:
- URL - http://192.168.1.1
2. Enter the administration username and password for your router to login:
- Default user name is: !!Huawei
- Default password is: @HuaweiHgw
3. From the top menu → Click 'Internet'
4. Click 'Internet Settings' from the left side menu
5. Click the edit button under 'VOYAGER_ADSL'
6. Ensure the following settings match your router's profile:
- Your Voyager username (@vygr.net or @dsl.vygr.net) and password can be located on the email we had sent to you earlier with the subject "PROV-xxxxx: Broadband Configuration Details"
7. If you made any changes Click 'Save'
Click here for a screenshot
Basic Information
- Enable Connection: Ticked
- Name: This can be any value (Default is: VOYAGER_VDSL)
- Service Type:
Internet - Ticked
TR069 - Ticked
Voice - Ticked - Connection Type: IP routing (PPP)
- MRU: 1492
- MSS: 1452
- NAT Type: NAPT
Link Information
- DSL mode: ALL
- Enable VLAN: Ticked
- VLAN ID: 10
- 802.1p: 0
PPP information
- PPP Authentication mode: Auto
- PPP Trigger Mode: Always online
- Internet Account: [user]@dsl.vygr.net or [user]@vygr.net
(NOTE: [user] is your unique user name and can be found in the Build Doc) - Internet Password: (Your Account password can be found in the Build Doc)
- PPP Service Name: [leave blank]
IP information
- IP Protocol Version: IPv4
- Static DNS: Ticked
- IPv4 primary DNS server: 114.23.1.1
- IPv4 primary DNS server: 114.23.2.2
8. When successful you will see 'IPv4 status' change to 'Connected' (The 'Internet' light on the front of the router will also be stable Green or blinking fast)
UFB (Fibre)
1. Logon to the Huawei HG659 Web Interface using your web browser:
- URL - http://192.168.1.1
2. Enter the administration username and password for your router to login:
- Default user name is: !!Huawei
- Default password is: @HuaweiHgw
3. From the top menu → Click 'Internet'
4. Click 'Internet Settings' from the left side menu
5. Click the edit button under 'VOYAGER_UFB'
6. Ensure the following settings match your router's profile:
- Your Voyager username (@vygr.net or @dsl.vygr.net) and password can be located on the email we had sent to you earlier with the subject "PROV-xxxxx: Broadband Configuration Details"
7. If you made any changes Click 'Save'
Click here for a screenshot
Basic Information
- Enable Connection: Ticked
- Name: This can be any value (Default is: 'VOYAGER_UFB')
- Service Type:
Internet - Ticked
TR069 - Ticked
Voice - Ticked - Connection Type: IP routing (PPP)
- MRU: 1492
- MSS: 1452
- NAT Type: NAPT
Link Information
- Enable VLAN: Ticked
- VLAN ID: 10
- 802.1p: 0
PPP Information
- PPP Authentication mode: Auto
- PPP Trigger Mode: Always online
- Internet Account: [user]@ufb.vygr.net or [user]@vygr.net
(NOTE: [user] is your unique user name and can be found in the Build Doc) - Internet Password: (Your Account password can be found in the Build Doc)
- PPP Service Name: [leave blank]
IP Information
- IP Protocol Version: IPv4
- Static DNS: Ticked
- IPv4 primary DNS server: 114.23.1.1
- IPv4 primary DNS server: 114.23.2.2
8. When successful you will see 'IPv4 status' change to 'Connected' (The 'Internet' light on the front of the router will also be stable Green or blinking fast)
WiFi - How to add a custom WiFi name & password
Once you locate the name and attempt to connect your device, you should be prompted for a password or key.
1. Logon to the Huawei HG659 Web Interface using your web browser:
- URL - http://192.168.1.1
2. Enter the administration username and password for your router to login
Enter Username: (default is !!Huawei) ❶
Enter Password: (default is @HuaweiHgw) ❷
3. From the top menu, click 'Home Network' ❸ → then 'WLAN Settings' ❹
4. Change the name (SSID) of your WiFi Connection
- Click on the arrow next to 'WLAN Encryption' to expand the menu
- Specifying an appropriate wireless network name for the two fields labeled 'SSID' ❺ (2.4Ghz & 5Ghz Frequency Band) and then click 'Save'
- You can use the same name for both WiFi frequencies (Optional)
- Click on the arrow next to 'WLAN Encryption' to expand the menu
- Enter your desired password in the 'WPA pre-shared key' ❻ field and click 'Save'
5. Change the password (Key) of your WiFi Connection
VoIP (Phone)
A. Logon to the Huawei HG659 Web Interface using your web browser:
- URL - http://192.168.1.1
B. Enter the administration username and password for your router to login:
- Default user name is: !!Huawei
- Default password is: @HuaweiHgw
C. From the top menu → Click 'Internet'
D. Click 'Internet Settings' from the left side menu
E. Configure your VoIP account
- Click on ❶ 'Edit' under the relevant broadband profile
- Make sure ❷ "VOICE"under 'Service Type' is ticked. Click "Save" if you had to update this setting.
F. Disable SIP ALG
- From the top menu, click 'Internet' ❸ → then 'Forwarding' ❹
- Click on the arrow next to 'ALG' ❺ to expand the menu
- Make sure 'Enable SIP ALG' is un-ticked ❻
G. Add VoIP Provider
- From the top menu → Click 'Telephony' ❼ → then 'Voip' ❽
Click on '+ New VoIP provider' ❾
H. Apply the below settings and click 'Save'
- Provider Name: Realm from Provisioning Email or Voice Build Document ❿
- Primary Registrar: Realm from Provisioning Email or Voice Build Document ❿
- Port: 5060
- SIP domain: Realm from Provisioning Email or Voice Build Document ❿
- Local Port: 5060
- Use outbound: un-ticked
User secondary server: un-ticked
I. Add VoIP Number
Click on Telephony → Click on 'VoIP' → Click on 'VoIP Numbers' → Click on "+ New VoIP Numbers"
Apply the below settings and click 'Save'
- VoIP provider: Select the Realm from Voice Build Document ❿
- SIP number: Username from your Voice Build Document ⓫
- Username: Username from your Voice Build Document ⓫
- Password: Password from your Voice Build Document ⓬
Enable: Ticked ⓭
J. Configure Dial Plan
- Click on 'Telephony' ⓮ → 'Dialplan' ⓯
Add the following code - 2xx|0[3-9]xxxxxxx|[2-9]xxxxxx|111|*x.#|x.#|*x.T|x.T - in the Digimap field and click "Save" as shown in the screen shot ⓰
K. Configure DTMF
- Click on 'Telephony' ⓱ → and then 'Advanced' ⓲
Under 'Call Settings' Edit each extension and select 'RFC2833' under 'DTMF mode' ⓳
L. Checking if the service is online:
- If the configuration is successful the 'VoIP' ⓴ light at the front of the router will be steady green and you will see the status change to 'Online' under 'VoIP Numbers'
Have you factory reset your router?
These guides will help you re-configure the router:
* Click on > to expand the menu - if you are using a mobile phone or tablet, please view in landscape
ADSL
1. Logon to the Huawei HG659 Web Interface using your web browser:
- URL - http://192.168.1.1
2. Enter the administration username and password for your router to login:
- Default user name is: !!Huawei
- Default password is: @HuaweiHgw
3. From the top menu → Click 'Internet'
4. Click 'Internet Settings' from the left side menu
5. Delete any profiles that may already be present. Click 'Delete' under each profile and 'OK' when prompted with "Are you sure you want to delete this WAN connection?"
6. Once all the profiles are deleted → Click on 'New WAN connection'
7. Click the edit button under the New WAN Connection you've added
8. Ensure the following settings match your router's profile and then click 'Save'
- Your Voyager username (@vygr.net or @dsl.vygr.net) and password can be located on the email we had sent to you earlier with the subject "PROV-xxxxx: Broadband Configuration Details"
Click here for a screenshot
Basic Information
- Enable Connection: Ticked
- Name: This can be any value (Default is: VOYAGER_ADSL)
- Service Type:
Internet - Ticked
TR069 - Ticked
Voice - Ticked - Access Type: ATM uplink
- Connection Type: IP routing (PPP)
- MRU: 1492
- MSS: 1452
- NAT Type: NAPT
Link Information
- DSL mode: ALL
- VPI/VCI: 0 / 100
- Link Mode: PPPoA
- Service Type: UBR without PCR
- Encapsulation Mode: VCMUX
- Enable VLAN: Un-ticked
PPP information
- PPP Authentication mode: Auto
- PPP Trigger Mode: Always online
- Internet Account: [user]@dsl.vygr.net or [user]@vygr.net
(NOTE: [user] is your unique user name and can be found in the Build Doc) - Internet Password: (Your Account password can be found in the Build Doc)
IP Information
- IP Protocol Version: IPv4
- Static DNS: Ticked
- IPv4 primary DNS server: 114.23.1.1
- IPv4 secondary DNS server: 114.23.2.2
9. When successful you will see 'IPv4 status' change to 'Connected' (The 'Internet' light on the front of the router will also be stable Green or blinking fast)
VDSL
1. Logon to the Huawei HG659 Web Interface using your web browser:
- URL - http://192.168.1.1
2. Enter the administration username and password for your router to login:
- Default user name is: !!Huawei
- Default password is: @HuaweiHgw
3. From the top menu → Click 'Internet'
4. Click 'Internet Settings' from the left side menu
5. Delete any profiles that may already be present. Click 'Delete' under each profile and 'OK' when prompted with "Are you sure you want to delete this WAN connection?"
6. Once all the profiles are deleted → Click on 'New WAN connection'
7. Click the edit button under the New WAN Connection you've added
8. Ensure the following settings match your router's profile and then click 'Save'
- Your Voyager username (@vygr.net or @dsl.vygr.net) and password can be located on the email we had sent to you earlier with the subject "PROV-xxxxx: Broadband Configuration Details"
Click here for a screenshot
Basic Information
- Enable Connection: Ticked
- Name: This can be any value (Default is: VOYAGER_VDSL)
- Service Type:
Internet - Ticked
TR069 - Ticked
Voice - Ticked - Access type: PTM uplink
- Connection Type: IP routing (PPP)
- MRU: 1492
- MSS: 1452
- NAT Type: NAPT
Link Information
- DSL mode: ALL
- Enable VLAN: Ticked
- VLAN ID: 10
- 802.1p: 0
PPP information
- PPP Authentication mode: Auto
- PPP Trigger Mode: Always online
- Internet Account: [user]@dsl.vygr.net or [user]@vygr.net
(NOTE: [user] is your unique user name and can be found in the Build Doc) - Internet Password: (Your Account password can be found in the Build Doc)
- PPP Service Name: [leave blank]
IP information
- IP Protocol Version: IPv4
- Static DNS: Ticked
- IPv4 primary DNS server: 114.23.1.1
- IPv4 primary DNS server: 114.23.2.2
9. When successful you will see 'IPv4 status' change to 'Connected' (The 'Internet' light on the front of the router will also be stable Green or blinking fast)
UFB (Fibre)
1. Logon to the Huawei HG659 Web Interface using your web browser:
- URL - http://192.168.1.1
2. Enter the administration username and password for your router to login:
- Default user name is: !!Huawei
- Default password is: @HuaweiHgw
3. From the top menu → Click 'Internet'
4. Click 'Internet Settings' from the left side menu
5. Delete any profiles that may already be present. Click 'Delete' under each profile and 'OK' when prompted with "Are you sure you want to delete this WAN connection?"
6. Once all the profiles are deleted → Click on 'New WAN connection'
7. Click the edit button under the New WAN Connection you've added
8. Ensure the following settings match your router's profile and then click 'Save'
- Your Voyager username (@vygr.net or @dsl.vygr.net) and password can be located on the email we had sent to you earlier with the subject "PROV-xxxxx: Broadband Configuration Details"
Click here for a screenshot
Basic Information
- Enable Connection: Ticked
- Name: This can be any value (Default is: 'VOYAGER_UFB')
- Service Type:
Internet - Ticked
TR069 - Ticked
Voice - Ticked - Acess type: Ethernet uplink
- Connection Type: IP routing (PPP)
- MRU: 1492
- MSS: 1452
- NAT Type: NAPT
Link Information
- Enable VLAN: Ticked
- VLAN ID: 10
- 802.1p: 0
PPP Information
- PPP Authentication mode: Auto
- PPP Trigger Mode: Always online
- Internet Account: [user]@ufb.vygr.net or [user]@vygr.net
(NOTE: [user] is your unique user name and can be found in the Build Doc) - Internet Password: (Your Account password can be found in the Build Doc)
- PPP Service Name: [leave blank]
IP Information
- IP Protocol Version: IPv4
- Static DNS: Ticked
- IPv4 primary DNS server: 114.23.1.1
- IPv4 primary DNS server: 114.23.2.2
9. When successful you will see 'IPv4 status' change to 'Connected' (The 'Internet' light on the front of the router will also be stable Green or blinking fast)
Get in touch
For any additional help, give us a call on 0800 477 333 (8AM to 10PM, 7 days a week).