Voyager Huawei HG659 Guide

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First time setup guide - Click here if you have just received a new router from us

Before you begin

When connecting your router to Voyager broadband for the first time, it will need around 5 minutes to start up and automatically download all its important settings. Please ensure you leave it powered on and let it complete this process
You’ll need your broadband connection to be fully provisioned and working – check your email for a “PROV-xxxxx: Your service should now be active!” email.

Connecting to ADSL or VDSL

1  - Plug one end of the grey DSL/Phone cable into the grey DSL port on the router. Plug the other end into your DSL/phone wall jack
2  - [Optional] Plug one end of the Yellow Network/Ethernet cable to any of the Yellow LAN ports on the router. Plug the other end to your Laptop, Desktop or other wired device.
3  - [Voice Plan Only] Plug one end of another DSL/Phone cable to the Phone 1 port on the router. Plug the other end to your existing phone handset.
4  - Plug the power supply into a power point on the wall and the power cable into the router’s power supply port. Press the On/Off button, located on the side of the router, and wait 5 minutes before attempting to connect

WIFI INFO

5  - WIFI INFO Your default Wireless Network Name (SSID) for 2.4Ghz WIFI, and SSID(5G) for 5Ghz WIFI can be found on the back of your router, along with your WIFI Password (WLAN Key).

Connecting to Fibre

1  - Plug one end of the Blue Network/Ethernet cable into the LAN1/GE1 (or LAN2/GE2 if advised) port on the Fibre ONT. Plug the other end into the Blue WAN port on the router.
2  - [Optional] Plug one end of the Yellow Network/Ethernet cable to any of the Yellow LAN ports on the router. Plug the other end to your Laptop, Desktop or other wired device.
3  - [Voice Plan Only] Plug one end of another DSL/Phone cable to the Phone 1 port on the router. Plug the other end to your existing phone handset.
4  - Plug the power supply into a power point on the wall and the power cable into the router’s power supply port. Press the On/Off button, located on the side of the router, and wait 5 minutes before attempting to connect.

WIFI INFO

5  - WIFI INFO Your default Wireless Network Name (SSID) for 2.4Ghz WIFI, and SSID(5G) for 5Ghz WIFI can be found on the back of your router, along with your WIFI Password (WLAN Key).

Access the user interface - How do I access the router's settings?

Connecting to WiFi (wireless) - Need to connect a device to the router's wifi?

Connecting your phone to VoIP - Need to set up your telephone?

Having trouble?

The router's lights can help you with diagnosing problems:

A - Power - Is the router powered on?

Steady green light indicates the router is powered on.
If this light is off, ensure the power button is pressed on and check the power supply.
If you still have no luck, try testing another wall power socket.

B - WAN - Is the router connecting to broadband?

Steady green light indicates your Voyager broadband connection is activated.
Blinking indicates it's attempting to activate.
If this light is not solid after about 10 minutes, ensure the cables are connected correctly to the right ports.
Test some spare cables if possible.
If you are on ADSL or VDSL, try testing another wall jack point if you have some.

C - Internet - Is the router logging into Voyager?

Steady green light indicates the router has logged into the broadband service with your Voyager username and password.
Fast blinking indicates data is being transmitted.
If the light is blinking at a slow constant rate, check the broadband configuration on the router.

D - WLAN - Is the WiFi (wireless) switched on?

Steady green light indicates WiFi is activated. Fast blinking indicates data is being transmitted.
If this light is off, then press the WLAN button on the side of the router to switch it back on.

E - VoIP - Is the phone service working?

Steady green light indicates Voice (Phone) service is online. Blinking indicates the service is in use.
If this light is off, then check the VoIP configuration on the router.

If you still have no luck, give us a call on 0800 477 333 (8AM to 10PM, 7 days a week).

Configuration Guides

Before you begin:

The following steps are for the Voyager retailed Huawei HG659 router. If you have a Huawei HG659 router from another internet service provider, the setup process may be different.
You'll need your Voyager username (@vygr.net or @dsl.vygr.net) and password which can be located on the email we had sent to you earlier with the subject "PROV-xxxxx: Broadband Configuration Details"
You will need to be connected to the modem's WiFi or (recommended) have a computer with an Ethernet cable plugged into one of the four yellow “LAN” ports on the back of the router.

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ADSL

VDSL

UFB (Fibre)

WiFi - How to add a custom WiFi name & password

VoIP (Phone)

Have you factory reset your router?

These guides will help you re-configure the router:

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ADSL

1. Logon to the Huawei HG659 Web Interface using your web browser:

URL - http://192.168.1.1

2. Enter the administration username and password for your router to login:

Default user name is: !!Huawei
Default password is: @HuaweiHgw

3. From the top menu → Click 'Internet'

4. Click 'Internet Settings' from the left side menu

5. Delete any profiles that may already be present. Click 'Delete' under each profile and 'OK' when prompted with "Are you sure you want to delete this WAN connection?"

6. Once all the profiles are deleted → Click on 'New WAN connection'

7. Click the edit button under the New WAN Connection you've added

8. Ensure the following settings match your router's profile and then click 'Save'

Your Voyager username (@vygr.net or @dsl.vygr.net) and password can be located on the email we had sent to you earlier with the subject "PROV-xxxxx: Broadband Configuration Details"

Click here for a screenshot

Basic Information

Enable Connection: Ticked
Name: This can be any value (Default is: VOYAGER_ADSL)
Service Type:
Internet - Ticked
TR069 - Ticked
Voice - Ticked
Access Type: ATM uplink
Connection Type: IP routing (PPP)
MRU: 1492
MSS: 1452
NAT Type: NAPT

Link Information

DSL mode: ALL
VPI/VCI: 0 / 100
Link Mode: PPPoA
Service Type: UBR without PCR
Encapsulation Mode: VCMUX
Enable VLAN: Un-ticked

PPP information

PPP Authentication mode: Auto
PPP Trigger Mode: Always online
Internet Account: [user]@dsl.vygr.net or [user]@vygr.net
(NOTE: [user] is your unique user name and can be found in the Build Doc)
Internet Password: (Your Account password can be found in the Build Doc)

IP Information

IP Protocol Version: IPv4
Static DNS: Ticked
IPv4 primary DNS server: 114.23.1.1
IPv4 secondary DNS server: 114.23.2.2

9. When successful you will see 'IPv4 status' change to 'Connected' (The 'Internet' light on the front of the router will also be stable Green or blinking fast)

VDSL

1. Logon to the Huawei HG659 Web Interface using your web browser:

URL - http://192.168.1.1

2. Enter the administration username and password for your router to login:

Default user name is: !!Huawei
Default password is: @HuaweiHgw

3. From the top menu → Click 'Internet'

4. Click 'Internet Settings' from the left side menu

5. Delete any profiles that may already be present. Click 'Delete' under each profile and 'OK' when prompted with "Are you sure you want to delete this WAN connection?"

6. Once all the profiles are deleted → Click on 'New WAN connection'

7. Click the edit button under the New WAN Connection you've added

8. Ensure the following settings match your router's profile and then click 'Save'

Your Voyager username (@vygr.net or @dsl.vygr.net) and password can be located on the email we had sent to you earlier with the subject "PROV-xxxxx: Broadband Configuration Details"

Click here for a screenshot

Basic Information

Enable Connection: Ticked
Name: This can be any value (Default is: VOYAGER_VDSL)
Service Type:
Internet - Ticked
TR069 - Ticked
Voice - Ticked
Access type: PTM uplink
Connection Type: IP routing (PPP)
MRU: 1492
MSS: 1452
NAT Type: NAPT

Link Information

DSL mode: ALL
Enable VLAN: Ticked
VLAN ID: 10
802.1p: 0

PPP information

PPP Authentication mode: Auto
PPP Trigger Mode: Always online
Internet Account: [user]@dsl.vygr.net or [user]@vygr.net
(NOTE: [user] is your unique user name and can be found in the Build Doc)
Internet Password: (Your Account password can be found in the Build Doc)
PPP Service Name: [leave blank]

IP information

IP Protocol Version: IPv4
Static DNS: Ticked
IPv4 primary DNS server: 114.23.1.1
IPv4 primary DNS server: 114.23.2.2

9. When successful you will see 'IPv4 status' change to 'Connected' (The 'Internet' light on the front of the router will also be stable Green or blinking fast)

UFB (Fibre)

1. Logon to the Huawei HG659 Web Interface using your web browser:

URL - http://192.168.1.1

2. Enter the administration username and password for your router to login:

Default user name is: !!Huawei
Default password is: @HuaweiHgw

3. From the top menu → Click 'Internet'

4. Click 'Internet Settings' from the left side menu

5. Delete any profiles that may already be present. Click 'Delete' under each profile and 'OK' when prompted with "Are you sure you want to delete this WAN connection?"

6. Once all the profiles are deleted → Click on 'New WAN connection'

7. Click the edit button under the New WAN Connection you've added

8. Ensure the following settings match your router's profile and then click 'Save'

Your Voyager username (@vygr.net or @dsl.vygr.net) and password can be located on the email we had sent to you earlier with the subject "PROV-xxxxx: Broadband Configuration Details"

Click here for a screenshot

Basic Information

Enable Connection: Ticked
Name: This can be any value (Default is: 'VOYAGER_UFB')
Service Type:
Internet - Ticked
TR069 - Ticked
Voice - Ticked
Acess type: Ethernet uplink
Connection Type: IP routing (PPP)
MRU: 1492
MSS: 1452
NAT Type: NAPT

Link Information

Enable VLAN: Ticked
VLAN ID: 10
802.1p: 0

PPP Information

PPP Authentication mode: Auto
PPP Trigger Mode: Always online
Internet Account: [user]@ufb.vygr.net or [user]@vygr.net
(NOTE: [user] is your unique user name and can be found in the Build Doc)
Internet Password: (Your Account password can be found in the Build Doc)
PPP Service Name: [leave blank]

IP Information

IP Protocol Version: IPv4
Static DNS: Ticked
IPv4 primary DNS server: 114.23.1.1
IPv4 primary DNS server: 114.23.2.2

9. When successful you will see 'IPv4 status' change to 'Connected' (The 'Internet' light on the front of the router will also be stable Green or blinking fast)

If you are experiencing any difficulty with any of these instructions, give us a call on 0800 477 333 (8AM to 10PM, 7 days a week).

Keywords: Voyager, router, modem, huawei, hg659, guide, adsl, vdsl, ufb, factory reset

Having trouble?

The router's lights can help you with diagnosing problems:

Configuration Guides

Have you factory reset your router?

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