Instructions for setting up Voice (VoIP) on a Voyager Huawei HG659 Router
Setting up Voice (VoIP) on your Voyager Huawei HG659 Router
Connecting your phone handset
Use the Grey RJ11 to RJ11 cable included with the Huawei Hg659 modem packaging to connect your phone handset to the Phone1 port on the back of the modem:
Manually configuring your VoIP Settings
Before you begin:
- Your Huawei HG659 router is pre-configured with your VoIP/Voice settings so you should only need to refer to this guide if your router has been factory reset or if the settings have been lost, it can be re-configured by following the below steps
- We do not recommend editing the router settings without consulting us first if you are not familiar with its functionality
- These settings are for the Voyager retailed Huawei HG659 router. If you have a Huawei HG659 router from another internet service provider, we can not guarantee the VoIP service will be compatible.
- If you are setting up your Voyager modem for the first time, then please refer to our first time setup guide as these settings will be automatically configured on your modem
- You’ll need your broadband connection to be fully provisioned and working – check your email for a “PROV-xxxxx: Your service should now be active!” email.
- You will require your Voyager Voice Realm, Username and Password which can be located on the email we have sent to you earlier with the subject "PROV-xxxxx: Broadband Configuration Details"
- You will need to be connected to the router's WiFi or (recommended) have a computer with an Ethernet cable plugged into one of the four yellow “LAN” ports on the back of the router.
Access The Web User Interface
| 1. | Logon to the Huawei HG659 Web Interface using your web browser
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| 2. | Enter the administration username and password for your router to login
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| 3. | Enable Voice in Internet Settings Click on 'Internet' from the top menu |
| 4. | Click on 'Internet Settings' from the left menu |
Configure your VoIP account
| 1. | Click on ❶ 'Edit' under the relevant broadband profile
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| 2. | Make sure ❷ "VOICE" under 'Service Type' is ticked. Click "Save" if you had to update this setting. |
| 3. | Disable SIP ALG From the top menu, click 'Internet' ❸ → then 'Forwarding' ❹ Click on the arrow next to 'ALG' ❺ to expand the menu Make sure 'Enable SIP ALG' is un-ticked ❻ |
| 4. | Add VoIP Provider From the top menu → Click 'Telephony' ❼ → then 'Voip' ❽ Click on '+ New VoIP provider' ❾ *You will require your Voyager Voice Realm, Username and Password which can be located on the email we have sent to you earlier with the subject "PROV-xxxxx: Broadband Configuration Details" |
| 5. | Apply the below settings and click 'Save'
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| 6. | Add VoIP Number Click on Telephony → Click on 'VoIP' → Click on 'VoIP Numbers' → Click on "+ New VoIP Numbers" Apply the below settings and click 'Save'
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| 7. | Configure Dial Plan Click on 'Telephony' ⓮ → 'Dialplan' ⓯ Add the following code - 2xx|0[3-9]xxxxxxx|[2-9]xxxxxx|111|*x.#|x.#|*x.T|x.T - in the Digimap field and click "Save" as shown in the screen shot ⓰ |
| 8. | Configure DTMFClick on 'Telephony' ⓱ → and then 'Advanced' ⓲Under 'Call Settings' Edit each extension and select 'RFC2833' under 'DTMF mode' ⓳ |
| 9. | If the configuration is successful, the 'VoIP' ⓴ light at the front of the router will be steady green and you will see the status change to 'Online' under 'VoIP Numbers' |
Get in touch
If you are experiencing any difficulty with any of these instructions, give us a call on 0800 477 333 (8AM to 10PM, 7 days a week).