Voyager eero 7 Guide

The eero mobile app is your essential companion for setting up and managing your eero 7 router. You'll need to have it handy throughout the setup process and for ongoing maintenance. The app is designed to be incredibly user-friendly, with clear, step-by-step instructions that guide you through each stage, from unboxing to getting your Wi-Fi up and running. Whether you're adding more devices, checking connection health, or adjusting settings, the eero app makes it simple and straightforward.

• If you are using an Apple iPhone: eero wifi system on the App Store
• If you are using an Android phone: eero wifi system - Apps on Google Play

Once you have installed the app, open it and follow the simple on-screen instructions to set up your eero account.

• Please ensure that Bluetooth and Wi-Fi are both enabled and permitted for the eero App on your mobile phone.
• You will need an Amazon account to sign in to the eero app. If you don't have one, you can create one during setup.

1. Unbox your router, but don't power it on yet.
2. Open the eero app and follow the simple on-screen instructions.
3. When prompted, use the included Ethernet cable to connect your eero 7 to your Fibre ONT, then plug in the USB-C power adapter and power it on.
4. Keep an eye on the light indicator on the eero – it will show you the router's current status as you move through the setup steps.

5. If you see a message saying "Your eero 7 can't reach the internet", refer to the troubleshooting section at the bottom of the page.
6. Otherwise, you'll be asked to create a new Wi-Fi name and password for your eero network during the setup.
7. Follow all steps in the app to finish setting up your connection.
8. When the service is running correctly, the eero's light will be a solid white.
9. Optional - If you also purchased any additional eero mesh add-ons, you can click Add another eero device at the last step.

Once everything's up and running, the eero's LED will show a solid white light, confirmation that your connection is live and we're keeping you connected!

The eero 7 is fully compatible with all generations of eero hardware. You can mix and match eero 7 units with existing eero devices to extend your coverage.

1. Plug in your eero add-on mesh device in your preferred room and ensure it is powered on.
2. On the home page of your eero app, tap the (+) button in the top right-hand corner of your screen.
3. Tap Add or Replace eero Devices.
4. Tap Add eero Device and follow the on-screen instructions to complete the process of adding another eero device.

Placement tips: Place your eero on a raised, flat surface, away from metal, mirrors, or glass for best coverage. Each eero 7 covers up to 190m², so position add-on units to overlap coverage with the main router.

1. Open your eero App
2. Tap on Settings in the bottom right-hand corner of the screen
3. Tap on Wi-Fi name and password
4. Tap on your Wi-Fi name and password to edit.
5. Tap Save in the top right-hand corner

(Optional) To share your Wi-Fi network with others tap Share QR code or send the Wi-Fi details as a text message

Note: The eero 7 is managed entirely through the eero app. There is no web-based admin interface available for this router.

1. Open the app and tap the Internet button on the home screen.
2. Tap Run Speed Test

Running a speed test through the app provides accurate insights into your current internet performance and can help detect any potential issues.

Prefer to use a browser?
You can also run a speed test on our Voyager website here: Broadband Speed Test. Check Your NZ Internet Speed | Voyager

If you receive a message saying "Your eero 7 can't reach the internet", this is probably because VLAN Tagging is not enabled. To fix this, please tap the Internet Settings button to manually update the configuration.

DHCP is enabled by default, to continue using DHCP:

1. Enable Uplink VLAN and enter 10 for the VLAN ID
2. Tap Connect to wired internet

c. Then Tap Try wired connection

Alternatively, if you prefer a PPPoE Connection:

1. To switch to a PPPoE configuration, tap WAN Type and change the WAN type to PPPoE.
2. Then input your PPP username and password provided by Voyager and click Save settings

c. Then enable Uplink VLAN and enter 10 for the VLAN ID

d. Then tap Connect to Wired Internet

Once everything's up and running, the eero's LED will show a solid white light, confirmation that your connection is live and we're keeping you connected!

If you need to completely reset your eero 7 back to factory settings:

1. Find the reset button on the bottom of your eero 7.
2. Press and hold the reset button for 15 seconds until the LED begins flashing.
3. Release the button and wait for the eero to restart.
4. Once the LED shows a flashing blue light, the eero is ready to be set up again via the app.

Note: A factory reset will remove the eero from your network and erase all settings. You will need to set it up again from scratch using the eero app.